In our continuing efforts to keep your accounts secure, we've improved our debit card monitoring process. Our goal at Riverview Bank is to help protect our customers from the risk associated with fraud and/or identity theft. Please review your account activity frequently and never hesitate to contact us if you have questions or concerns.
Your debit card transactions are monitored and analyzed for suspicious activity. If a transaction is determined to be suspicious, the transaction is flagged and, the Fraud Center will contact you to review and confirm the transaction is legitimate or, it is fraudulent. If the Fraud Center cannot contact you, a temporary block may be put on your card until the legitimacy of the transaction(s) can be confirmed with you.
Upon receipt of the text, email or phone call, review the flagged suspicious activity and confirm if it is legitimate or fraudulent. If you do not reply to any of the attempts to validate the suspicious activity, the Fraud Center will temporarily block your card until contact is made with you. If you confirm transactions as legitimate, your card will continue to work, if you confirm transactions as fraudulent, your card will be blocked.
Remember - our messages will never ask for personal identifying information such as your PIN or account number.