In our continuing efforts to keep your accounts secure, we've improved our debit card monitoring process. Our goal at Riverview Bank is to help protect our customers from the risk associated with fraud and/or identity theft. Please review your account activity frequently and never hesitate to contact us if you have questions or concerns.

How does debit card monitoring work?

Your debit card transactions are monitored and analyzed for suspicious activity. If a transaction is determined to be suspicious, the transaction is flagged and, the Fraud Center will contact you to review and confirm the transaction is legitimate or, it is fraudulent. If the Fraud Center cannot contact you, a temporary block may be put on your card until the legitimacy of the transaction(s) can be confirmed with you.

How do we contact you when suspicious activity is identified

  • A text message is sent to the mobile phone number associated with your card.
  • An outbound email is sent to the address associated with your card if a mobile phone number is not available.
  • If neither a mobile phone number nor an email can be initiated, a phone call will be placed

How should you respond to resolve suspicious activity?

Upon receipt of the text, email or phone call, review the flagged suspicious activity and confirm if it is legitimate or fraudulent. If you do not reply to any of the attempts to validate the suspicious activity, the Fraud Center will temporarily block your card until contact is made with you. If you confirm transactions as legitimate, your card will continue to work, if you confirm transactions as fraudulent, your card will be blocked.

Remember - our messages will never ask for personal identifying information such as your PIN or account number.

Additional tips to help stop card fraud

  • Frequently review your account activity and never hesitate to contact us if you have questions or concerns.
  • Memorize your PIN number.
  • Do not share your personal information with anyone (PIN, account number, etc.)
  • Do not allow anyone else to use your card.
  • Report lost or stolen cards immediately.
  • NEVER respond to a link or phone number in an email message requesting personal information.
  • Contact the Bank before you go on vacation or travel abroad.
  • Carry more than one access device.
  • Use our mobile app to enable/disable your card when it is not in use.

Fraud Center FAQ's

No enrollment required. The Fraud Center monitors all Bank debit cards for suspicious activity.

No, this is a free protective service for you because the Bank wants you to use your debit card with confidence.

Transactions may be flagged as suspicious if activity is not within normal parameters.

Update the Bank when you have a change to your contact information to ensure timely receipt of text, email or phone calls.

You can send a secure Online24 message, through our mobile app or call us at 888.765.7551.

No, the Fraud Center will never ask for your personal information, such as account or social security number, PIN, etc.

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